Terms of service

Welcome to alphlok.shop.

These Terms of Service (“Terms”) govern your access to and use of the alphlok.shop website, online store, content, features, products, and related services collectively referred to as the “Services.”

Throughout these Terms, “alphlok.shop,” “we,” “us,” and “our” refer to alphlok.shop. “You,” “your,” “customer,” and “user” refer to any person who visits the website, creates an account, submits information, places an order, or otherwise uses the Services.

By accessing our website, purchasing a product, creating an account, or otherwise using the Services, you agree to be bound by these Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on our website.

If you do not agree with these Terms, you must not access or use the Services.

1. Eligibility

You must be at least 18 years old or the age of legal majority in your state of residence to place an order or enter into a binding agreement through the Services.

If you are under the age of legal majority, you may use the Services only with the involvement and permission of a parent or legal guardian.

By using the Services, you represent that:

  • You are legally capable of entering into a binding agreement;

  • The information you provide is accurate and complete;

  • You will use the Services only for lawful purposes;

  • You will comply with these Terms and all applicable laws; and

  • You are not prohibited from using the Services under applicable law.

2. Changes to These Terms

We may revise these Terms periodically to reflect changes to:

  • Our products or Services;

  • Our business practices;

  • Shopify features or requirements;

  • Payment or shipping arrangements;

  • Applicable laws and regulations;

  • Security or fraud-prevention practices; or

  • Other operational requirements.

The current version of these Terms will be posted on alphlok.shop with an updated “Last Updated” date.

Unless otherwise required by applicable law, revisions become effective when posted. Your continued use of the Services after revised Terms are posted constitutes acceptance of the revised Terms.

3. Shopify Platform

Our online store is hosted and supported by Shopify.

Shopify provides the ecommerce platform that allows us to display products, receive orders, process checkout information, and operate our online store.

Although Shopify provides platform-related services, purchases made through alphlok.shop are transactions between you and alphlok.shop. Shopify is not the seller of the products displayed on alphlok.shop unless expressly stated otherwise.

Your use of certain Shopify-powered features may also be subject to Shopify’s applicable terms and privacy notices.

4. Online Store Use

You may use the Services only for personal, lawful, and non-commercial shopping purposes unless we provide prior written authorization for another use.

You must not use the Services:

  • For any unlawful, fraudulent, or deceptive purpose;

  • To violate federal, state, local, or international law;

  • To infringe intellectual property, privacy, publicity, or other rights;

  • To submit false, misleading, or incomplete information;

  • To distribute malware, viruses, or harmful code;

  • To interfere with the website’s operation or security;

  • To gain unauthorized access to accounts, systems, or data;

  • To collect personal information about other users without authorization;

  • To engage in automated scraping, crawling, or data extraction;

  • To impersonate another person or organization;

  • To place fraudulent or unauthorized orders;

  • To test stolen or unauthorized payment credentials;

  • To manipulate promotions, discounts, reviews, or referral programs;

  • To resell products in a manner that violates applicable law or our written restrictions; or

  • To engage in conduct that could damage alphlok.shop, Shopify, our service providers, or other customers.

We may restrict, suspend, or terminate access to the Services if we reasonably believe these Terms have been violated.

5. Account Registration and Security

Certain features may allow or require you to create a customer account.

You agree to provide current, complete, and accurate account information and to promptly update that information when it changes.

You are responsible for:

  • Maintaining the confidentiality of your login credentials;

  • Restricting access to your account and devices;

  • All activity occurring through your account;

  • Using a strong and unique password; and

  • Notifying us promptly of unauthorized account activity.

You must not transfer, sell, share, or assign your account to another person without our written permission.

We are not responsible for losses resulting from your failure to protect your login credentials, except where responsibility cannot lawfully be excluded.

Contact info@alphlok.shop promptly if you believe your account has been compromised.

6. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, sizes, colors, features, materials, availability, and other information.

However:

  • Screen settings may cause colors to appear differently;

  • Product dimensions and measurements may include reasonable variations;

  • Packaging may differ from website images;

  • Manufacturers or suppliers may update product details;

  • Product images may include props or accessories not included with the product; and

  • Minor differences that do not materially affect the product’s use may occur.

You are responsible for reviewing the product description, specifications, size information, compatibility information, and other relevant details before placing an order.

If a product received is materially different from its description, contact us at info@alphlok.shop and follow our Return and Refund Policy.

7. Product Availability

All products and product variations are subject to availability.

Displaying a product on our website does not guarantee that it is currently available or will remain available.

We may:

  • Limit product quantities;

  • Discontinue products;

  • Modify product specifications;

  • Restrict sales by person, household, geographic area, or jurisdiction;

  • Refuse purchases intended for unauthorized resale; or

  • Correct inventory errors.

If a product becomes unavailable after an order is submitted, we may cancel the affected item and issue an appropriate refund.

8. Prices and Charges

Prices are displayed in the currency shown on the website or at checkout.

Unless otherwise stated, listed prices do not include taxes, duties, customs charges, or other governmental fees that may apply.

The total amount payable will be displayed during checkout before you submit your order and may include:

  • Product prices;

  • Applicable sales tax;

  • Shipping charges, if any;

  • Discounts;

  • Promotional adjustments; and

  • Other charges clearly disclosed before purchase.

We may change prices at any time before an order is accepted. A price change will not affect an order already accepted, except where the displayed price resulted from an obvious error.

9. Pricing and Listing Errors

Despite reasonable efforts, product information, availability, promotions, or prices may occasionally be inaccurate.

If an obvious pricing, product, or listing error affects an order, we may:

  • Contact you for instructions;

  • Correct the error;

  • Offer the product at the corrected price;

  • Cancel the affected item; or

  • Cancel the entire order and issue a refund.

We will not knowingly charge a corrected price without informing you and obtaining any authorization required by law.

10. Orders and Contract Formation

Submitting an order is an offer to purchase the products listed in the order.

An automatic order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been accepted.

An order is accepted when:

  • We confirm that the order has been approved and entered processing;

  • We dispatch the products; or

  • We otherwise expressly confirm acceptance.

We may review orders for payment authorization, product availability, fraud prevention, address verification, quantity restrictions, and compliance with these Terms.

We reserve the right to refuse or cancel an order before shipment where permitted by law.

11. Order Refusal and Cancellation

We may refuse, restrict, or cancel an order for reasons including:

  • Product unavailability;

  • Incorrect pricing or product information;

  • Payment authorization failure;

  • Suspected fraud or unauthorized activity;

  • Invalid or incomplete delivery information;

  • Violation of product quantity limits;

  • Suspected unauthorized resale;

  • A previous unresolved payment dispute;

  • Violation of these Terms;

  • Legal or regulatory restrictions; or

  • Inability to deliver to the requested location.

If we cancel a paid order, we will issue an appropriate refund to the original payment method.

12. Customer Order Changes and Cancellations

To request an order change or cancellation, contact info@alphlok.shop as soon as possible.

We cannot guarantee that a change or cancellation can be completed after an order has entered processing, been packaged, or been dispatched.

Once an order has shipped, it cannot normally be canceled. You may request a return after delivery in accordance with our Return and Refund Policy.

13. Billing and Payment Information

You agree to provide current, complete, and accurate billing, payment, account, and contact information.

By submitting a payment method, you represent that:

  • You are authorized to use the payment method;

  • The billing information is accurate;

  • The payment method has sufficient funds or credit; and

  • You authorize the applicable charges for your order.

Payments may be processed by Shopify Payments or another third-party payment provider available at checkout.

We do not control payment-provider approval decisions, security checks, processing delays, currency conversion fees, or other charges imposed independently by your bank or payment provider.

14. Payment Authorization

Submitting an order authorizes us and our payment providers to:

  • Verify payment information;

  • Request payment authorization;

  • Perform fraud and security checks;

  • Charge the approved order amount;

  • Process adjustments or refunds; and

  • Store payment tokens where authorized by you and permitted by law.

An authorization hold may temporarily reduce your available balance even if an order is later canceled. The timing for releasing a hold is controlled by your financial institution.

15. Taxes

Applicable sales tax may be calculated based on factors including:

  • The delivery destination;

  • Product classification;

  • Applicable state and local tax rules; and

  • Information available at checkout.

You are responsible for taxes, duties, customs charges, or governmental assessments applicable to your purchase unless we are legally required to collect and remit them.

16. Promotions and Discount Codes

Promotional offers, coupons, and discount codes are subject to the terms displayed with the promotion.

Unless otherwise stated:

  • Promotions cannot be combined;

  • Discounts have no cash value;

  • Discounts cannot be applied retroactively;

  • Discounts may exclude certain products;

  • Discount codes must be entered before checkout is completed;

  • Promotions may be limited by customer, order, household, or region; and

  • Promotions may be modified or withdrawn before an eligible order is placed.

We may cancel or refuse a promotion obtained through fraud, technical manipulation, duplicate accounts, unauthorized distribution, or other abuse.

17. Gift Cards and Store Credit

Gift cards and store credit, when offered, are subject to any additional conditions displayed at purchase or issuance.

Unless required otherwise by law:

  • Gift cards and store credit are not redeemable for cash;

  • Lost or stolen codes may not be replaced;

  • Store credit may be limited to use on alphlok.shop; and

  • Promotional credit may expire according to the disclosed promotional terms.

Statutory rules concerning expiration, fees, refunds, or cash redemption will apply where required.

18. Shipping and Delivery

Shipping terms, estimated delivery times, available destinations, and delivery procedures are described in our Shipping Policy.

Delivery dates are estimates unless we expressly guarantee a specific date in writing.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • Natural disasters;

  • Customs inspections;

  • Transportation disruptions;

  • Public emergencies;

  • Labor disputes;

  • Incorrect delivery information;

  • Remote delivery locations; or

  • High seasonal order volume.

If we cannot ship within the promised period, we will provide notice and any cancellation or refund option required by applicable law.

19. Delivery Information

You are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP Code;

  • Telephone number; and

  • Email address.

We are not responsible for delays or failed delivery caused by inaccurate or incomplete information provided by the customer, except where responsibility cannot lawfully be excluded.

Additional carrier or reshipping costs resulting from incorrect information may be charged where permitted by law.

20. Risk of Loss and Title

Title to products and risk of loss transfer in accordance with applicable law and the delivery terms associated with the order.

Nothing in this section limits rights or remedies that cannot be waived under applicable consumer protection law.

21. Refused, Unclaimed, and Undeliverable Orders

Packages may be returned to the sender if:

  • The delivery address is incorrect or incomplete;

  • Delivery is refused;

  • The package is not collected;

  • The carrier cannot access the location;

  • Required customs charges are not paid; or

  • Delivery attempts are unsuccessful.

A refund, if applicable, will be evaluated after the returned package is received and inspected.

Actual shipping, carrier, return, customs, or handling costs may be deducted where permitted by law and where the failed delivery was not caused by alphlok.shop.

22. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Eligible return requests must be submitted within 30 days after delivery.

Depending on the circumstances and product eligibility, an approved request may result in:

  • An exchange;

  • A replacement;

  • A partial refund; or

  • A full refund.

You must obtain return authorization before sending a product back. Products sent to an unauthorized address or returned contrary to our instructions may be refused.

Our Return and Refund Policy is incorporated into these Terms by reference.

23. Damaged, Defective, or Incorrect Products

You should inspect products promptly after delivery.

Contact info@alphlok.shop as soon as possible if a product is:

  • Damaged;

  • Defective;

  • Incorrect;

  • Incomplete; or

  • Materially different from its description.

Include your order number and clear supporting photographs or videos.

We may require reasonable evidence and may ask you to retain the product and packaging while the claim is reviewed.

24. Chargebacks and Payment Disputes

We encourage you to contact info@alphlok.shop before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting false information, claiming that an authorized transaction was unauthorized, or retaining merchandise after receiving an improper reversal may constitute fraud.

Nothing in this section limits legitimate rights available through your financial institution or applicable law.

25. Product Use and Safety

You are responsible for:

  • Reviewing product instructions and warnings;

  • Using products only for their intended purpose;

  • Following applicable safety precautions;

  • Confirming that products are suitable for the intended user; and

  • Discontinuing use if a product appears damaged or unsafe.

Do not use a product contrary to the manufacturer’s instructions or for an unlawful purpose.

Contact us if you believe a product presents a safety concern.

26. Intellectual Property Rights

The Services and their content are owned by or licensed to alphlok.shop and are protected by applicable intellectual property laws.

Protected content may include:

  • Brand names;

  • Logos;

  • Website design;

  • Product descriptions;

  • Text;

  • Photographs;

  • Graphics;

  • Videos;

  • Icons;

  • Software;

  • Page layouts;

  • Databases; and

  • Other original materials.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal shopping purposes.

You may not, without prior written permission:

  • Copy or reproduce website content;

  • Modify or create derivative works;

  • Distribute or publicly display content;

  • Use content for commercial purposes;

  • Remove copyright or trademark notices;

  • Use our trademarks in advertising or domain names;

  • Reverse engineer website software; or

  • Use automated tools to extract substantial website content.

27. Third-Party Intellectual Property

Product names, trademarks, photographs, and other materials belonging to third parties remain the property of their respective owners.

Reference to a third-party brand does not necessarily imply sponsorship, endorsement, or affiliation unless expressly stated.

28. User Content

You may be permitted to submit reviews, comments, photographs, suggestions, feedback, or other content.

You retain ownership of content you create. By submitting content to us, you grant alphlok.shop a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, adapt, publish, translate, distribute, display, and promote that content in connection with our business and Services, subject to applicable law.

You represent that submitted content:

  • Is accurate and based on genuine experience;

  • Does not infringe another person’s rights;

  • Is not defamatory, unlawful, deceptive, obscene, or threatening;

  • Does not contain confidential personal information;

  • Does not contain malware or harmful code; and

  • Does not advertise unrelated products or services.

We may remove or decline to publish content that violates these Terms, but we are not obligated to monitor all user content.

29. Feedback and Suggestions

Ideas, suggestions, proposals, or other feedback submitted to us may be used to improve our Services.

Unless otherwise agreed in writing, feedback is not confidential, and we are not required to provide payment or attribution for its use.

This section does not apply to personal information governed by our Privacy Policy.

30. Third-Party Tools and Services

The Services may provide access to tools, applications, payment services, social media functions, or other features operated by third parties.

Third-party services are provided under the applicable third party’s own terms and privacy policy.

We do not control and are not responsible for independently operated third-party services, except to the extent responsibility cannot be excluded under applicable law.

You should review the relevant terms before using a third-party service.

31. Third-Party Links

Our website may include links to third-party websites.

A link does not necessarily mean that we endorse or control the third-party website.

We are not responsible for:

  • Third-party content;

  • Availability;

  • Privacy practices;

  • Security;

  • Products or services; or

  • Transactions completed outside alphlok.shop.

You access third-party websites at your own discretion and should review their applicable policies.

32. Privacy

Our collection, use, retention, and disclosure of personal information are governed by our Privacy Policy.

By using the Services, you acknowledge that you have reviewed the Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

33. Electronic Communications

By using the Services or contacting us electronically, you consent to receive communications from us electronically, including:

  • Order confirmations;

  • Payment confirmations;

  • Shipping updates;

  • Account notices;

  • Customer support messages;

  • Policy notices; and

  • Other transaction-related communications.

Electronic communications satisfy any legal requirement that communications be provided in writing, to the extent permitted by law.

Marketing communications are subject to your preferences and applicable law. You may unsubscribe from promotional emails using the link provided in the message.

34. Accuracy of Information

We make reasonable efforts to keep website content accurate and current, but the Services may occasionally contain:

  • Typographical errors;

  • Incorrect descriptions;

  • Pricing errors;

  • Outdated availability information;

  • Technical inaccuracies; or

  • Omissions.

We may correct errors and update information at any time. Where an error materially affects an accepted order, we will provide any notice, cancellation option, or refund required by law.

35. Service Availability

We do not guarantee uninterrupted or error-free website access.

The Services may be unavailable because of:

  • Maintenance;

  • Software updates;

  • Security incidents;

  • Hosting interruptions;

  • Internet failures;

  • Third-party service disruptions; or

  • Circumstances beyond our reasonable control.

We may modify, suspend, or discontinue a website feature where reasonably necessary. This does not affect rights relating to orders already accepted.

36. Prohibited Conduct

You must not:

  • Circumvent security controls;

  • Probe or test system vulnerabilities without authorization;

  • Introduce viruses or malicious software;

  • Launch denial-of-service attacks;

  • Interfere with another user’s access;

  • Use bots to purchase restricted quantities;

  • Manipulate pricing or checkout processes;

  • Submit fraudulent reviews or claims;

  • Obtain products through unauthorized chargebacks;

  • Use stolen identities or payment credentials;

  • Attempt to access non-public data;

  • Copy or scrape website content at scale;

  • Use the website to transmit unsolicited advertising; or

  • Assist another person in prohibited conduct.

Violations may result in cancellation, account suspension, termination, reporting to relevant authorities, or legal action.

37. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services and website content are provided on an “as available” basis.

Except for warranties expressly stated by alphlok.shop or warranties that cannot legally be excluded, we disclaim implied warranties including:

  • Merchantability;

  • Fitness for a particular purpose;

  • Non-infringement; and

  • Uninterrupted or error-free operation.

This disclaimer does not exclude any express product warranty, statutory warranty, or consumer right that cannot lawfully be waived.

Some states do not permit certain warranty exclusions, so portions of this section may not apply to you.

38. Limitation of Liability

To the maximum extent permitted by applicable law, alphlok.shop and its service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from your use of the Services or purchase of products.

Such damages may include:

  • Lost profits;

  • Lost revenue;

  • Lost data;

  • Loss of business opportunity;

  • Loss of goodwill; or

  • Replacement service costs.

Where liability may lawfully be limited, our total liability relating to a claim will not exceed the amount you paid for the product or order giving rise to that claim.

These limitations do not apply to:

  • Fraud or intentional misconduct;

  • Personal injury caused by legally actionable negligence;

  • Liability that cannot be limited under applicable law;

  • Non-waivable consumer rights; or

  • Any other liability that applicable law prohibits us from excluding.

Some states do not allow certain limitations of liability, so some limitations may not apply to you.

39. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless alphlok.shop and its service providers from third-party claims, liabilities, damages, and reasonable costs arising from:

  • Your unlawful use of the Services;

  • Your material breach of these Terms;

  • Your violation of another person’s rights;

  • Content you submit; or

  • Fraudulent or intentionally harmful conduct.

You are not required to indemnify a party for that party’s own fraud, willful misconduct, or liability that cannot lawfully be transferred.

40. Force Majeure

We will not be responsible for delay or failure caused by events beyond our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Fire or flood;

  • War or civil unrest;

  • Terrorism;

  • Public health emergencies;

  • Government restrictions;

  • Labor disputes;

  • Transportation interruptions;

  • Carrier failures;

  • Customs delays;

  • Internet or utility outages;

  • Cyberattacks; or

  • Supplier disruptions.

This section does not eliminate any cancellation, notice, delivery, or refund right required by applicable law.

41. Termination

You may stop using the Services at any time.

We may suspend or terminate your access if we reasonably believe that you:

  • Violated these Terms;

  • Used the Services fraudulently;

  • Created a security risk;

  • Failed to pay an amount lawfully due; or

  • Engaged in conduct harmful to customers, alphlok.shop, or our service providers.

Termination does not affect rights and obligations arising before termination.

Sections that by their nature should continue after termination will remain effective, including provisions concerning payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, disputes, and governing law.

42. Governing Law

These Terms and transactions through alphlok.shop are governed by applicable laws of the United States and the applicable state laws having lawful jurisdiction over the transaction or dispute, without improperly limiting any mandatory consumer protections available in your state of residence.

Nothing in these Terms deprives you of rights that cannot be waived under applicable federal, state, or local law.

43. Dispute Resolution

Before filing a legal claim, you and alphlok.shop agree to make a reasonable good-faith effort to resolve the dispute informally.

To begin informal resolution, send a detailed written notice to:

info@alphlok.shop

The notice should include:

  • Your name;

  • Your order number, if applicable;

  • A description of the dispute;

  • Supporting documents; and

  • The resolution requested.

If the dispute is not resolved informally, either party may pursue available remedies in a court or other forum having lawful jurisdiction.

Nothing in these Terms prevents either party from:

  • Bringing an eligible claim in small claims court;

  • Seeking urgent injunctive relief;

  • Reporting a matter to a government authority;

  • Exercising a statutory consumer right; or

  • Using another remedy that cannot legally be restricted.

44. No Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

A waiver is effective only when provided in writing by an authorized representative of alphlok.shop.

45. Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or modified as necessary to make it enforceable.

The remaining provisions will continue in effect.

46. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms as part of a merger, acquisition, reorganization, sale of assets, or transfer of our business, subject to applicable law.

47. No Third-Party Beneficiaries

Except where expressly stated, these Terms do not create enforceable rights for any person or organization that is not a party to them.

48. Headings

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

49. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies displayed on alphlok.shop, constitute the entire agreement between you and alphlok.shop concerning your use of the Services and purchases through the website.

They replace prior or contemporaneous communications concerning the same subject matter, except for any separate written agreement signed by an authorized representative of alphlok.shop.

50. Contact Information

Questions about these Terms of Service may be sent to:

alphlok.shop
Email: info@alphlok.shop
Website: alphlok.shop

When contacting us about an order, include your order number and the email address used during checkout.