Shipping policy

Thank you for shopping at alphlok.shop. This Shipping Policy explains our order processing procedures, free shipping terms, estimated delivery timeframe, tracking process, and the steps to follow if a delivery problem occurs.

By placing an order through alphlok.shop, you acknowledge and agree to this Shipping Policy.

1. Free Standard Shipping

alphlok.shop provides free standard shipping on all orders placed through our website.

There is no minimum purchase requirement to qualify for free standard shipping.

The shipping charge displayed at checkout for our standard shipping service will be $0.00.

Free shipping applies to the transportation cost of an order. It does not include customs duties, import taxes, local taxes, brokerage fees, or other governmental charges that may apply to a shipment outside the United States.

2. Estimated Delivery Time

The estimated total delivery timeframe is:

15–20 business days after successful payment confirmation.

This estimated timeframe includes order processing and standard carrier transit.

Business days are Monday through Friday and exclude Saturdays, Sundays, federal holidays, carrier holidays, and other days on which shipping or fulfillment services are unavailable.

Delivery estimates begin after:

• The order has been successfully submitted;

• Payment has been authorized;

• Required fraud or security checks have been completed; and

• The customer has received an order confirmation.

The 15–20-business-day timeframe is an estimate rather than a guaranteed delivery date. Delivery may occur earlier or later depending on the destination, carrier operations, order verification, weather conditions, seasonal demand, or other circumstances outside our reasonable control.

3. Order Processing

Most orders are reviewed and prepared for shipment within 1–3 business days after payment confirmation.

Order processing may include:

• Payment authorization;

• Fraud and security screening;

• Address verification;

• Inventory confirmation;

• Product inspection;

• Packaging; and

• Transfer to the shipping carrier.

Processing time is included within the estimated total delivery timeframe of 15–20 business days.

Orders placed after normal processing hours, on weekends, or on holidays begin processing on the next available business day.

During holidays, promotions, sales events, or periods of unusually high demand, processing may take longer.

4. Shipping Destinations

We ship to delivery destinations made available through the checkout page on alphlok.shop.

A customer must provide a complete and deliverable address during checkout. We may be unable to deliver to certain restricted, remote, or unsupported locations.

If we cannot ship an order to the address provided, we will contact the customer using the email address associated with the order.

5. Order Confirmation

After an order is successfully placed, an order confirmation will be sent to the email address provided during checkout.

The order confirmation may include:

• Order number;

• Products purchased;

• Billing information;

• Shipping information;

• Order total; and

• Other transaction details.

Customers should review the confirmation promptly and contact info@alphlok.shop if any information is incorrect.

An automated order confirmation acknowledges receipt of the order but does not necessarily confirm that the order has been accepted or shipped.

6. Shipping Confirmation and Tracking

When tracking information becomes available, we will send a shipping confirmation email containing the tracking number or tracking link.

Tracking information may require 2–5 business days after shipment to display movement or receive its first carrier scan.

A lack of immediate tracking updates does not necessarily mean that the package has not been shipped. Some carriers do not scan packages at every stage of transportation.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the shipment when necessary.

For tracking assistance, contact:

Email: info@alphlok.shop

Please include your order number when requesting assistance.

7. Multiple Packages

An order containing multiple products may be divided into separate packages because items may be processed at different fulfillment facilities.

Separate packages may:

• Have different tracking numbers;

• Be dispatched on different dates;

• Travel through different carriers or routes; and

• Arrive on different days.

Receiving only part of an order does not necessarily mean that items are missing. Customers should review all available tracking information before contacting customer support.

There is no additional standard shipping charge when an order is divided into multiple packages.

8. Delivery Estimates

Any delivery date shown on alphlok.shop, at checkout, in an order confirmation, or in tracking information is an estimate.

Estimated delivery dates may change because of:

• Carrier delays;

• Severe weather;

• Natural disasters;

• Transportation disruptions;

• Customs inspections;

• Public emergencies;

• Labor disputes;

• Seasonal shipping volume;

• Remote delivery locations;

• Incorrect or incomplete addresses;

• Security or fraud reviews;

• Government restrictions;

• Carrier routing changes; or

• Other events outside our reasonable control.

We do not guarantee delivery on a specific date unless an express written guarantee is provided for the applicable order.

9. Shipping Delays

If we become aware that an order cannot be shipped within the promised timeframe, we will provide the customer with an appropriate delay notice.

The customer may be offered the choice to:

• Accept the revised shipping timeframe; or

• Cancel the unshipped portion of the order and receive a refund to the original payment method.

If the customer does not agree to the revised timeframe, we may cancel the affected unshipped item or order and issue the appropriate refund.

Carrier transit delays that occur after an order has been shipped will be reviewed individually. We will provide reasonable assistance with tracking and carrier inquiries, but we cannot control a carrier’s daily operations.

10. Accurate Shipping Information

Customers are responsible for providing accurate and complete delivery information, including:

• Recipient’s full name;

• Street address;

• Apartment, suite, floor, building, or unit number;

• City;

• State;

• ZIP Code;

• Country, when applicable;

• Telephone number; and

• Email address.

alphlok.shop is not responsible for delays or failed deliveries caused by incorrect, incomplete, outdated, or undeliverable information supplied by the customer.

11. Address Changes

Customers should contact info@alphlok.shop immediately after ordering if a shipping address must be corrected.

We will make a reasonable effort to update the address, but address changes cannot be guaranteed after an order has entered processing or been transferred to the carrier.

Once a package has been shipped:

• We may be unable to change the destination;

• The carrier may refuse a redirection request;

• Additional carrier fees may apply; and

• The customer may need to contact the carrier directly.

alphlok.shop is not responsible for a package delivered to the address entered by the customer during checkout.

12. Undeliverable and Returned Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address;

• A missing apartment or unit number;

• An invalid ZIP Code;

• An unknown recipient;

• Refusal of delivery;

• Failure to collect the package;

• Repeated unsuccessful delivery attempts;

• Restricted access to the delivery location; or

• Other carrier-determined delivery problems.

If a package is returned to us, we will contact the customer after the return has been received and reviewed.

Depending on the circumstances, we may offer:

• Reshipment;

• Store credit; or

• A refund in accordance with our Return and Refund Policy.

Actual carrier, return, or reshipping costs may be deducted from a refund or charged before reshipment when the failed delivery resulted from inaccurate customer information, refusal, or failure to collect the package.

13. Refused Deliveries

Customers should not refuse delivery unless instructed to do so by alphlok.shop.

Refusing a package does not automatically create an approved return or guarantee a full refund.

A refused package must first be returned to and inspected by the appropriate fulfillment facility. Any refund will be determined according to our Return and Refund Policy.

Shipping, return transportation, carrier, customs, or handling costs may be deducted where permitted by law if the refusal was not caused by an error by alphlok.shop.

14. Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but it cannot be located, the customer should:

1. Confirm that the shipping address on the order is correct.

2. Check the mailbox, porch, garage, reception area, parcel locker, side entrance, and other secure delivery locations.

3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.

4. Allow up to 48 hours, as some carriers mark packages as delivered shortly before final delivery.

5. Contact the shipping carrier and request delivery confirmation or location details.

6. Contact info@alphlok.shop with the order number and relevant carrier information.

We will review the tracking history and provide reasonable assistance.

A carrier status showing successful delivery does not automatically qualify an order for a replacement or refund. Each claim will be reviewed based on the tracking information, shipping address, carrier investigation, and other available evidence.

15. Lost Packages

A package may be treated as potentially lost when tracking has not shown meaningful movement for an extended period or when the carrier confirms that the package cannot be located.

Customers should contact info@alphlok.shop if:

• Tracking has not updated for more than 10 business days;

• The estimated delivery period has passed;

• The carrier confirms that the package may be lost; or

• The package appears to be traveling to an incorrect destination.

We may open an investigation with the carrier or fulfillment provider.

Carrier investigations may require additional time. Customers may be asked to provide:

• Order number;

• Delivery address;

• Tracking number;

• Written confirmation of non-receipt; or

• Other information reasonably necessary to investigate the claim.

If a package is confirmed lost, we may provide a replacement or refund, depending on product availability and the circumstances of the claim.

16. Damaged Packages

Customers should inspect packages and products promptly after delivery.

If a package or item arrives damaged, contact info@alphlok.shop as soon as possible and provide:

• Order number;

• Description of the damage;

• Clear photographs of the outer package;

• Clear photographs of the shipping label;

• Photographs or videos of the damaged product; and

• Photographs of the internal packaging.

Customers should retain the product, shipping box, labels, and packaging until the claim has been reviewed.

Do not return a damaged item without first receiving instructions from our customer service team.

Approved damaged-item claims will be resolved in accordance with our Return and Refund Policy.

17. Incorrect or Missing Items

If an order contains an incorrect item or appears to be missing an item, contact info@alphlok.shop promptly.

Please provide:

• Order number;

• Description of the issue;

• Photographs of all items received;

• Photograph of the shipping label;

• Photograph of the package; and

• Any other information reasonably requested.

Before reporting a missing item, review the shipping confirmation to determine whether the order was divided into separate packages.

If we confirm that an item was omitted or shipped incorrectly, we will provide an appropriate replacement, reshipment, or refund.

18. Customs, Import Duties, and Taxes

Orders delivered outside the United States may be subject to:

• Import duties;

• Customs taxes;

• Value-added taxes;

• Brokerage fees;

• Clearance fees; or

• Other government charges.

These charges are not shipping fees and are not included in our free standard shipping offer.

Unless applicable law requires otherwise, the recipient is responsible for import-related charges assessed by the destination country.

We do not control customs authorities and cannot predict whether charges will apply or how long customs clearance will take.

Customers should consult the appropriate customs authority before ordering if they need information about possible import requirements.

19. Customs Delays

International shipments may be delayed while undergoing customs review or inspection.

Customs processing is controlled by government authorities and is outside the direct control of alphlok.shop and the carrier.

Customers may be required to provide identification, tax information, payment of duties, or other documents before a package can be released.

Failure to complete customs requirements may result in delay, refusal, abandonment, or return of the shipment.

20. Orders Seized, Rejected, or Abandoned by Customs

Customers are responsible for ensuring that products ordered through alphlok.shop may legally be imported into the destination country.

We are not responsible for a shipment that is delayed, rejected, confiscated, destroyed, or abandoned because of:

• Local import restrictions;

• Failure to pay customs charges;

• Failure to provide required documents;

• Incorrect customer information;

• Refusal to cooperate with customs authorities; or

• Violation of destination-country laws.

Refund eligibility will be reviewed individually and in accordance with applicable law and our Return and Refund Policy.

21. Post Office Boxes and Military Addresses

We may ship to a post office box, APO, FPO, or other military address when the available carrier supports the destination.

Certain products, carriers, or package sizes may not be eligible for delivery to these addresses.

Delivery to military, remote, island, or restricted destinations may require additional time beyond the standard estimate.

If an address cannot be serviced, we will contact the customer for an alternative address or cancel the affected order and issue an appropriate refund.

22. Shipping Restrictions

We may refuse or cancel shipment when:

• The destination is outside our supported shipping area;

• A product is restricted at the destination;

• The carrier cannot service the address;

• The address cannot be verified;

• The order creates a security or fraud risk;

• Shipment would violate applicable law; or

• Extraordinary transportation conditions make delivery unavailable.

If a paid order is canceled before shipment, an appropriate refund will be issued to the original payment method.

23. Order Cancellations

To request cancellation, contact info@alphlok.shop as soon as possible.

Cancellation is not guaranteed once an order:

• Has entered processing;

• Has been packaged;

• Has received a tracking number; or

• Has been transferred to the carrier.

If an order has already shipped, the customer must wait for delivery and request a return under our Return and Refund Policy.

24. Return Shipping

This Shipping Policy applies to the delivery of purchased products.

Return shipping procedures, customer return costs, exchanges, damaged products, and refund eligibility are governed by the alphlok.shop Return and Refund Policy.

Customers must contact info@alphlok.shop and receive return instructions before sending an item back.

Products returned to an unauthorized address may be refused and may not qualify for a refund.

25. Force Majeure

alphlok.shop is not responsible for shipping delays or failure caused by events outside our reasonable control, including:

• Severe weather;

• Natural disasters;

• Fire or flood;

• War or civil unrest;

• Terrorism;

• Public health emergencies;

• Government restrictions;

• Customs actions;

• Labor disputes;

• Transportation interruptions;

• Carrier failures;

• Internet or utility outages;

• Cybersecurity incidents;

• Supplier disruptions; or

• Other extraordinary events.

When applicable, we will provide any delay notice, cancellation option, or refund required by law.

26. Fraud Prevention and Verification

Orders may be subject to verification before shipment.

We may request additional information when an order contains:

• A billing and shipping address mismatch;

• Unusual purchasing activity;

• A failed security check;

• A high-risk payment indicator;

• An unusually large quantity; or

• Other signs of possible unauthorized activity.

Verification may delay processing. Failure to provide reasonably requested verification may result in cancellation and refund of the order.

27. Customer Responsibility

By placing an order, the customer agrees to:

• Provide accurate contact and delivery information;

• Monitor the email address used at checkout;

• Review tracking updates;

• Respond to delivery or customs requests;

• Make reasonable arrangements to receive the package;

• Contact us promptly about delivery problems; and

• Avoid submitting false lost-package or non-delivery claims.

Fraudulent claims, altered evidence, item substitution, or abuse of shipping and refund procedures may result in denial of a claim, account restrictions, or other lawful action.

28. Policy Changes

We may update this Shipping Policy to reflect changes in:

• Shipping carriers;

• Fulfillment procedures;

• Delivery areas;

• Processing times;

• Shopify functionality;

• Legal requirements; or

• Business operations.

The revised policy will be posted on alphlok.shop with an updated revision date.

Changes will not improperly reduce rights associated with an order already accepted before the revised policy became effective.

29. Contact Information

For questions about shipping, delivery, tracking, damaged packages, missing items, or delayed orders, contact:

alphlok.shop
Email: info@alphlok.shop
Website: alphlok.shop

Please include your order number and the email address used during checkout so that we can review your inquiry efficiently.