Privacy policy

This Privacy Policy describes how alphlok.shop (“alphlok.shop,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use, make a purchase from, or otherwise communicate with us through alphlok.shop and any related services provided by us (collectively, the “Services”).

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The alphlok.shop website and online store

• Purchases and transactions completed through our store

• Customer accounts and checkout services

• Customer service communications

• Email, text message, and other marketing communications

• Cookies, pixels, analytics technologies, and similar tools

• Interactions with our advertising, payment, fulfillment, and service partners

This Privacy Policy does not apply to websites, applications, or services operated independently by third parties. Their privacy practices are governed by their own policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

Information You Provide Directly

We may collect information that you provide directly to us, including:

• Your name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account login information

• Order and purchase information

• Product preferences

• Items placed in your shopping cart or saved for later

• Return, refund, exchange, and cancellation information

• Customer service messages and correspondence

• Product reviews, survey responses, or other content you submit

• Marketing and communication preferences

• Any other information you voluntarily provide

Payment Information

When you make a purchase, payment information is processed by Shopify and the payment provider selected during checkout.

Depending on the payment method used, payment information may include:

• Payment card details

• Billing information

• Payment account information

• Transaction authorization information

• Payment confirmation and transaction status

We use payment information only as necessary to complete transactions, prevent fraud, process refunds, and maintain appropriate business and financial records.

Information Collected Automatically

When you visit or use our Services, we and our service providers may automatically collect certain information about your device and activity, including:

• Internet Protocol address

• Browser type and version

• Device type and operating system

• Device identifiers

• Internet service provider

• General or approximate location

• Referring website or source

• Pages viewed

• Products viewed or searched for

• Links clicked

• Shopping cart activity

• Checkout activity

• Date and time of access

• Length of visits

• Interactions with advertisements and marketing messages

• Cookie identifiers and similar online identifiers

This information may be collected through cookies, pixels, tags, software development kits, server logs, and similar technologies.

Information Obtained from Third Parties

We may receive personal information from third parties that assist us in operating our business, including:

• Shopify

• Payment processors

• Shipping carriers

• Fulfillment and logistics providers

• Fraud prevention and security providers

• Analytics providers

• Advertising and marketing partners

• Customer support providers

• Social media platforms

• Business and professional service providers

Information received from third parties may include contact information, transaction details, delivery information, fraud risk indicators, device information, advertising interactions, and analytics information.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use personal information to:

• Process and fulfill orders

• Accept and confirm payments

• Arrange shipping and delivery

• Provide order and tracking updates

• Maintain customer accounts

• Process returns, refunds, exchanges, and cancellations

• Respond to product and order inquiries

• Provide customer service

• Complete transactions requested by customers

Operating and Improving Our Store

We may use information to:

• Operate, maintain, and improve the Services

• Personalize the shopping experience

• Remember shopping cart selections

• Understand how customers use our website

• Analyze website traffic and store performance

• Develop and improve products, services, and features

• Diagnose technical issues

• Conduct internal research and reporting

• Maintain business and transaction records

Marketing and Advertising

Subject to applicable law and your communication choices, we may use personal information to:

• Send promotional emails or messages

• Provide information about products, offers, and promotions

• Measure advertising performance

• Display advertisements that may be relevant to your interests

• Create or analyze advertising audiences

• Understand customer interests and purchasing preferences

• Prevent the repeated display of the same advertisement

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in an email or by following the instructions provided in the applicable communication.

Unsubscribing from marketing messages will not prevent us from sending non-promotional communications related to your orders, transactions, account, returns, refunds, security, or customer service requests.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions

• Authenticate users

• Detect and prevent fraud

• Identify suspicious or unauthorized activity

• Protect customer accounts

• Protect the security of our website and systems

• Enforce our policies and contractual rights

• Investigate disputes, abuse, and potential violations

Legal and Regulatory Purposes

We may use personal information to:

• Comply with applicable laws and regulations

• Respond to valid legal requests

• Maintain tax, accounting, and transaction records

• Establish, exercise, or defend legal claims

• Enforce our Terms of Service and other policies

• Cooperate with law enforcement and regulatory authorities

• Protect the rights, safety, and property of customers, alphlok.shop, and others

With Your Consent

We may use personal information for other purposes when you direct us to do so or provide your consent.

4. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate and improve the Services.

Cookies are small files stored on your device when you visit a website. They may allow a website to recognize your browser, remember preferences, maintain your shopping cart, and understand how you use the website.

We may use the following types of cookies:

Essential Cookies

Essential cookies are required for core website functions, including:

• Page navigation

• Secure checkout

• Shopping cart functionality

• Account login

• Fraud prevention

• Payment processing

• Website security

Disabling essential cookies may prevent parts of the Services from functioning properly.

Functional Cookies

Functional cookies help remember information such as:

• Language preferences

• Region settings

• Login choices

• Shopping preferences

• Previously viewed products

Analytics Cookies

Analytics cookies help us understand:

• How visitors use the website

• Which pages and products are viewed

• How customers navigate the store

• Whether technical errors occur

• How store performance may be improved

Advertising Cookies

Advertising cookies and similar technologies may be used to:

• Measure advertising effectiveness

• Understand interactions with advertisements

• Provide advertisements based on browsing activity or interests

• Limit how often an advertisement is displayed

• Create or evaluate advertising audiences

You may manage cookies through your browser settings and, where available, through the cookie banner or privacy preference controls displayed on our website.

Blocking or deleting cookies may affect website functionality, saved preferences, account access, shopping cart contents, and checkout services.

5. Shopify

Our online store is hosted and supported by Shopify.

Shopify processes personal information to provide ecommerce platform functions, including:

• Website hosting

• Checkout services

• Payment-related services

• Store administration

• Fraud detection

• Security

• Analytics

• Customer privacy tools

• Other platform and enhanced services selected for the store

Information submitted through the Services may be transmitted to and processed by Shopify and its service providers in locations where they operate.

Shopify may process certain personal information independently for purposes described in Shopify’s own privacy notices and privacy controls. Customers may review Shopify’s privacy information and exercise applicable Shopify-related privacy choices through Shopify’s official privacy controls.

6. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

Shopify and Ecommerce Providers

We disclose information to Shopify and related platform providers to host and operate our online store, provide checkout services, process orders, maintain security, and support store functionality.

Payment Processors

Payment and transaction information may be disclosed to banks, payment processors, card networks, digital wallet providers, and fraud prevention providers to authorize payments, complete transactions, and issue refunds.

Fulfillment and Shipping Providers

We may disclose names, addresses, telephone numbers, email addresses, and order information to:

• Warehouses

• Fulfillment centers

• Shipping carriers

• Customs agents

• Logistics providers

• Delivery service providers

This information is disclosed as necessary to prepare, ship, track, and deliver orders.

Service Providers

We may disclose information to vendors that provide services on our behalf, including:

• Website hosting and maintenance

• Customer support

• Email delivery

• Marketing services

• Analytics

• Advertising

• Data storage

• Fraud detection

• Cybersecurity

• Order management

• Accounting

• Legal and professional services

These providers may process personal information only to perform their services or as otherwise permitted by applicable law and their agreements with us.

Marketing and Advertising Partners

We may disclose limited information to marketing, analytics, social media, and advertising partners to measure campaigns, understand customer activity, or provide relevant advertising.

Certain disclosures involving online identifiers, device information, internet activity, or advertising interactions may be considered “selling,” “sharing,” or processing for targeted advertising under some United States state privacy laws, even when no money is exchanged.

Legal and Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a subpoena, court order, warrant, or other lawful request

• Cooperate with regulators or law enforcement

• Protect our rights, customers, employees, property, or Services

• Investigate fraud, abuse, security incidents, or illegal activity

• Enforce our agreements and policies

• Protect the safety of any person

Business Transactions

Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transaction.

Any successor organization may continue to process personal information in accordance with this Privacy Policy unless another notice is provided.

At Your Direction

We may disclose personal information when you request or authorize us to do so.

7. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for direct monetary payment.

However, some disclosures of online identifiers, device information, browsing activity, purchase activity, and advertising interactions to advertising or analytics partners may be defined as a “sale,” “sharing,” or targeted advertising under certain state privacy laws.

Where applicable, you may opt out by:

• Using the privacy preference, cookie settings, or “Do Not Sell or Share My Personal Information” control available on our website

• Enabling a legally recognized opt-out preference signal through a supported browser or extension

• Contacting us at info@alphlok.shop

Opt-out choices may apply only to the browser and device used to submit the request. You may need to renew your choice after clearing cookies, changing browsers, or using another device.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

8. Personal Information Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services

• Complete orders and transactions

• Maintain customer accounts

• Process returns, exchanges, and refunds

• Provide customer support

• Comply with tax, accounting, and legal obligations

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Protect our legal rights and systems

The retention period depends on factors including:

• The nature and sensitivity of the information

• The purposes for which it was collected

• Whether an account or transaction remains active

• Applicable legal requirements

• Fraud and security considerations

• The need to establish or defend legal claims

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Secure ecommerce platform services

• Encrypted transmission of information where appropriate

• Access controls

• Account authentication

• Fraud detection

• Security monitoring

• Restricted access to personal information

• Service-provider security requirements

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or authentication information with others.

Contact us promptly at info@alphlok.shop if you believe your account or personal information has been compromised.

10. Your Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have the right to:

• Confirm whether we process your personal information

• Request access to personal information

• Request correction of inaccurate personal information

• Request deletion of personal information

• Obtain a portable copy of certain personal information

• Opt out of the sale of personal information

• Opt out of sharing personal information for cross-context behavioral advertising

• Opt out of targeted advertising

• Opt out of certain profiling or automated processing activities

• Limit certain uses or disclosures of sensitive personal information

• Withdraw consent where processing is based on consent

• Appeal a decision regarding a privacy request

• Receive equal service and pricing without unlawful discrimination for exercising privacy rights

These rights are subject to exceptions and limitations under applicable law.

Submitting a Privacy Request

To submit a privacy request, email:

info@alphlok.shop

Include:

• Your full name

• The email address associated with your account or order

• Your state of residence

• The specific privacy right you wish to exercise

• Relevant order or account information

We may request additional information to verify your identity and protect personal information from unauthorized access or deletion.

We will use information provided for verification only to verify and process the request, prevent fraud, and comply with applicable law.

Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

We may require:

• Written proof that the agent is authorized to act for you

• Direct confirmation from you

• Verification of your identity

• A valid power of attorney where applicable

Appeals

Residents of states that provide an appeal right may appeal a denied privacy request by emailing info@alphlok.shop and writing “Privacy Request Appeal” in the subject line.

Please include your original request and the reason you believe the decision should be reconsidered.

Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Exercising a privacy right will not result in unlawful:

• Denial of goods or services

• Different pricing

• Lower-quality service

• Retaliation

Certain lawful loyalty, promotional, or financial incentive programs may involve different terms where permitted by law and supported by any required notice or consent.

11. California Privacy Notice

This section supplements the remainder of this Privacy Policy and applies to California residents where the California Consumer Privacy Act, as amended, applies to our processing activities.

Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of personal information:

Identifiers

Examples include:

• Name

• Email address

• Postal address

• Telephone number

• Internet Protocol address

• Account name

• Online identifiers

Customer Records Information

Examples include:

• Contact information

• Billing information

• Shipping information

• Payment-related information

Commercial Information

Examples include:

• Products purchased

• Products considered

• Order history

• Return and refund history

• Shopping cart information

• Purchasing preferences

Internet or Electronic Network Activity

Examples include:

• Browsing activity

• Search activity

• Interactions with the website

• Interactions with advertisements

• Device and browser information

Geolocation Information

We may collect general or approximate location information derived from an Internet Protocol address or device settings.

Inferences

We may derive information about likely product interests, preferences, or purchasing behavior from interactions with our Services.

Sensitive Personal Information

Information used to complete transactions may include account login credentials and payment account information.

We use sensitive personal information only for purposes reasonably necessary to provide requested products and services, process transactions, maintain security, prevent fraud, and comply with law. We do not use sensitive personal information to infer characteristics about customers.

Sources of Personal Information

We may collect personal information from:

• Customers and website visitors

• Devices and browsers

• Shopify

• Payment providers

• Shipping and fulfillment providers

• Marketing and advertising partners

• Analytics providers

• Fraud prevention providers

• Social media services

• Other service providers

Business and Commercial Purposes

We collect and use personal information for the purposes described in this Privacy Policy, including:

• Processing orders

• Providing products and services

• Customer support

• Payment processing

• Delivery and fulfillment

• Security and fraud prevention

• Website operation

• Analytics

• Advertising and marketing

• Legal compliance

• Recordkeeping

Categories of Recipients

We may disclose personal information to:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Customer support providers

• Analytics providers

• Marketing and advertising partners

• Fraud prevention and security providers

• Technology and hosting providers

• Professional advisers

• Government authorities

• Business transaction participants

California Consumer Rights

Subject to applicable law, California residents may request:

• Information about the categories and specific pieces of personal information collected

• Information about sources, purposes, and categories of recipients

• Correction of inaccurate information

• Deletion of personal information

• Opt-out of sale or sharing

• Limitation of certain uses of sensitive personal information

• Equal treatment when exercising privacy rights

Requests may be submitted through the website’s available privacy controls or by emailing info@alphlok.shop.

12. Global Privacy Control and Preference Signals

Where required by applicable law and supported by our website systems, we process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of qualifying sales, sharing, or targeted advertising for the browser or device sending the signal.

Because these signals are device- and browser-specific, they may not apply to other browsers, devices, or accounts.

13. Marketing Communications

You may opt out of promotional emails at any time by clicking the unsubscribe link in the message.

For text messages, follow the opt-out instructions included in the message.

Even after opting out of marketing communications, we may continue to send transactional or service-related messages concerning:

• Orders

• Payments

• Shipping

• Returns

• Refunds

• Account security

• Policy updates

• Customer service requests

14. Customer Accounts

Customers may be able to create or use an account through the Services.

You are responsible for:

• Providing accurate account information

• Protecting your login credentials

• Preventing unauthorized account access

• Informing us promptly of suspected unauthorized activity

You may request account assistance or account deletion by contacting info@alphlok.shop. Certain order, financial, fraud prevention, and legal records may be retained after an account is closed where permitted or required by law.

15. User-Generated and Public Content

If you submit a review, testimonial, photograph, comment, or other content for public display, that information may be visible to other users and members of the public.

Information made public may be copied, saved, or shared by others. Do not include sensitive or confidential information in public submissions.

16. Third-Party Websites and Services

The Services may contain links to websites, social media platforms, payment services, or other services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, or content practices of independent third parties.

Before providing personal information to a third party, review that party’s privacy policy and terms.

17. Children’s Privacy

The Services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe a child under 13 has provided personal information to us, contact info@alphlok.shop. We will review the request and take appropriate action consistent with applicable law.

We do not knowingly sell or share personal information belonging to consumers under 16 years of age.

18. International Data Transfers

alphlok.shop, Shopify, and other service providers may process personal information in the United States, Canada, or other countries where they or their service providers operate.

Privacy and data protection laws in those countries may differ from the laws in your state or country of residence.

Where required, personal information will be transferred and processed using appropriate legal and contractual safeguards.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our business practices

• Changes to our Services

• New technologies

• Changes to Shopify features or settings

• Legal or regulatory requirements

• Security and operational developments

The revised policy will be posted on alphlok.shop with an updated “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

20. Contact Us

For questions about this Privacy Policy, our privacy practices, or a privacy rights request, contact:

alphlok.shop
Email: info@alphlok.shop
Website: alphlok.shop

Please include sufficient information for us to understand and respond to your request.