Refund policy

Thank you for shopping at alphlok.shop. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund.

30-Day Return Period

We accept eligible return requests made within 30 days after the date your order is delivered.

To qualify for a return, you must contact us within the 30-day return period. Return requests submitted after this period may not be accepted unless required by applicable law.

Return Eligibility

To be eligible for a return, the item must:

• Be unused, unworn, unwashed, and in its original condition

• Include all original tags, labels, accessories, manuals, and packaging

• Be free from stains, odors, damage, alterations, or signs of use

• Include a receipt, order confirmation, or other proof of purchase

• Be returned in accordance with the instructions provided by our customer service team

We reserve the right to reject a return or reduce the refund amount if the returned item does not meet these requirements.

How to Request a Return

To request a return, contact us at:

Email: info@alphlok.shop

Please include the following information:

• Your full name

• Your order number

• The email address used to place the order

• The item or items you wish to return

• The reason for the return

• Clear photographs or videos if the item is damaged, defective, incorrect, or incomplete

Our customer service team will review your request and, if approved, provide return authorization and return shipping instructions.

Do not send a return to the address shown on the shipping package. Returned items must be sent only to the return address provided by our customer service team. Unauthorized returns may be rejected and may not qualify for a refund or exchange.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of:

• A change of mind

• An incorrect size, color, or style selected by the customer

• A product no longer being wanted

• An incorrect or incomplete delivery address provided at checkout

• Any other reason not caused by an error by alphlok.shop

If the item is confirmed to be damaged, defective, materially different from its description, or incorrect due to our error, alphlok.shop will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Return shipping costs are non-refundable unless the return results from an error by alphlok.shop or applicable law requires otherwise.

Return Shipping Responsibility

Customers should use a trackable shipping service and retain the return shipping receipt until the return has been completed.

alphlok.shop is not responsible for returned packages that are lost, damaged, delayed, or delivered to an incorrect address before they are received by our designated return facility.

Exchanges

Eligible products may be exchanged within the 30-day return period, subject to product availability.

To request an exchange, contact info@alphlok.shop before returning the item. Please provide your order number, the item you wish to exchange, and the replacement item, size, color, or variation requested.

Once the returned item has been received and inspected, we will confirm whether the exchange is approved. If the requested replacement is unavailable, you may select another available item or receive a refund for the eligible returned item.

Any price difference between the original item and the replacement item may need to be paid or refunded before the exchange is completed.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us at info@alphlok.shop as soon as possible. Include your order number and clear photographs or videos showing:

• The item received

• The damage or defect

• The product label

• The shipping package and shipping label

• Any missing or incorrect components

After reviewing the information, we may offer an exchange, replacement, partial refund, or full refund, depending on the circumstances.

Do not discard the item or its packaging until we have completed our review and provided instructions.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Gift cards

• Personalized, customized, or made-to-order products

• Perishable goods

• Downloadable or digital products

• Products that have been used, worn, washed, altered, or damaged after delivery

• Intimate, sanitary, or hygiene-sensitive products after their packaging or hygiene seal has been opened or removed

• Beauty, personal-care, or cosmetic products that have been opened or used

• Items marked as final sale or non-returnable before purchase

• Items returned without authorization

• Items that do not include their original packaging, tags, accessories, or components

Contact us before placing an order if you are uncertain whether a product is eligible for return.

Sale and Promotional Items

Sale or promotional items may be returned within the 30-day return period unless the product page clearly states that the item is final sale or non-returnable.

Discounts, promotional codes, and bundled pricing will be considered when calculating the amount of any refund.

Bundles, Sets, and Promotional Gifts

Products sold as a bundle or set must generally be returned together and in their original condition.

If only part of a bundle is returned, the refund may be adjusted based on the regular price of the items kept by the customer.

Complimentary gifts received as part of a promotion must also be returned when required. If a promotional gift is not returned, its retail value may be deducted from the refund where permitted by law.

Return Inspection

All returned items are inspected after arrival.

We will notify you by email whether your return has been approved or rejected. Inspection may include verifying the item’s condition, packaging, tags, accessories, serial numbers, and other relevant information.

Items showing signs of use, wear, washing, alteration, accidental damage, misuse, or missing components may be rejected or may qualify only for a partial refund.

Refunds

If your return is approved, the refund will be issued to the original payment method used for the order.

Approved refunds are normally processed within 7 business days after the returned item has been received and inspected.

After the refund has been processed, your bank, credit card provider, or payment service may require additional time to post the refund to your account. Processing times are controlled by the financial institution and may vary.

Refund Amount

An approved refund may include the purchase price and applicable taxes paid for the returned item.

Original shipping charges, expedited shipping charges, delivery protection fees, and return shipping costs are not refundable unless:

• The return is caused by an error by alphlok.shop

• The complete order was not shipped

• The law requires those charges to be refunded

No restocking fee is charged for eligible returns that comply with this policy.

Partial Refunds

A partial refund may be issued when permitted by law if:

• The item is returned with signs of use or wear

• Original packaging, tags, accessories, manuals, or components are missing

• The product has been damaged after delivery

• Only part of a bundle or set is returned

• The item’s condition has reduced its resale value

• A promotional gift required to be returned is missing

We will explain any deduction when notifying you of the refund decision.

Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank or payment account again.

2. Contact your credit card company or payment provider, as the refund may still be pending.

3. Contact your bank to ask about processing times.

4. Contact us at info@alphlok.shop if the refund still cannot be located.

Please include your order number when contacting us.

Order Changes and Cancellations

To request an order change or cancellation, contact us at info@alphlok.shop as soon as possible after placing the order.

We cannot guarantee that an order can be changed or canceled after it has entered processing, been packaged, or been shipped.

If an order has already been shipped, the customer must wait for delivery and request a return under this policy.

Refused and Unclaimed Deliveries

Orders refused at delivery, left unclaimed, or returned because of an incorrect or incomplete address may be subject to return shipping charges or other carrier fees.

Any refund will be processed only after the returned package has been received and inspected. Actual shipping or carrier costs incurred may be deducted from the refund where permitted by law.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

• Check the delivery area, mailbox, reception desk, and other secure locations

• Ask household members, neighbors, or building staff whether they accepted it

• Contact the shipping carrier for delivery confirmation

• Contact us at info@alphlok.shop with your order number

We will review the available tracking information and assist where reasonably possible. A package marked as delivered by the carrier is not automatically eligible for a refund, and each claim will be reviewed individually.

Unauthorized Returns

Returns sent without prior approval, sent to an unauthorized address, sent cash-on-delivery, or sent contrary to our instructions may be refused.

alphlok.shop is not responsible for loss, delay, customs charges, or additional costs associated with unauthorized returns.

Chargebacks and Payment Disputes

We encourage customers to contact us at info@alphlok.shop before submitting a chargeback or payment dispute. Our customer service team will make a reasonable effort to investigate and resolve eligible order concerns directly.

This section does not limit any rights available to customers through their payment provider or under applicable law.

Policy Abuse and Fraudulent Claims

We reserve the right to refuse returns, exchanges, or refunds involving suspected fraud, policy abuse, altered evidence, repeated excessive returns, item substitution, or products not purchased from alphlok.shop.

We may request additional information reasonably necessary to verify an order or claim.

Applicable Consumer Rights

This policy is intended to operate in accordance with applicable United States consumer protection laws.

Nothing in this policy excludes, restricts, or replaces any non-waivable consumer rights or remedies provided by applicable federal, state, or local law. Where applicable law provides greater protection than this policy, the applicable law will control.

Contact Us

For questions about returns, exchanges, refunds, damaged products, or order cancellations, contact:

alphlok.shop
Email: info@alphlok.shop

Please include your order number and relevant supporting information so that we can review your request efficiently.